Q. How early should I reserve my party?
A. As soon as possible. The sooner you reserve your party, the greater your chance of reserving the exact date and time you WANT. It is not uncommon for parties to be scheduled six to eight weeks in advance! We strive to accommodate even the most immediate need.
Note: we cannot guarantee your reservation until you have made your deposit.

Q. How do I book a party?
A. You can make a party reservation on our website or you can call us to discuss your needs so we can help you choose the perfect party package. All party reservations will require a 50% deposit to hold the date & time. We accept Visa, MasterCard, American Express and Discover.

Q. What is your cancellation policy?
A. All reserved parties will require a 50% deposit to hold your date & time. Deposits are refundable if cancelled at least 3 weeks prior to the party. If cancelled less than 3 weeks from the party date, the deposit is non-refundable, but may be applied against a future party, within the next 3 months. As always, we will strive to work with you on any cancellation.

Q. Do you have private party rooms?
A. Absolutely!! Every party has its own private party room, which will be available throughout your scheduled party time.

Q. What is provided with my party?
A. Package details are located on the party page, but all parties include a private party room, Event Coordinator assistance, invitations, drink, pizza, paper products. In addition to the standard items, each party can have additional options such as a theme, balloons, customized goodie bags and/or ice cream. If you do not find an option to suit your needs, please call us so that we can try to accommodate you.
Don’t forget we offer non-party Walk-in Play activity every day of the week.

Q. Can we book a party in person?
A. Yes, we have a reservationist who can assist you in reserving the appropriate party and ordering food, goodie bags or balloons.

Q. After my party time is up, can my guests stay and play?
A. While additional time after your party is not included in the party package, guests may purchase an individual admission to continue to play within the facility. If you would like additional details, please inquire when you make your reservation or when you call with your final headcount.

Q. How early should everyone arrive prior to the party?
A. Everyone, including the host family, should arrive no more than 10-15 minutes before the scheduled party time. We need to sign the children in and/or collect waivers and review our safety rules with everyone before the party starts.

Q. How many guests can I invite?
A. 8, 16 or 24 children (depending on package selected) including the birthday child(ren). Anyone over the age of 10 can come celebrate with the birthday child(ren) and are not included in the guest limit, and are not allowed to participate on the inflatables (also see “Q. What is the age limit of participants?” below). Parents can sit in the center area of the bouncing arena or hang-out in our grown-up area and talk with other parents, surf the internet, watch TV or read a book.

Q. Do we need a final headcount?
A. Yes, We will need you to call with a final head count 72 hours prior to the party, so we can adequately prepare your party and make any necessary adjustments. Your remaining balance will be charged at the time of the final headcount. No exceptions please. Once we have a final headcount from you and the balance has been run, packages cannot be altered.

Q. What is the age limit of participants?
A. Children 10 and under with a height less than 60 inches may participate on the inflatables. Parents can join younger children (under 40 inches) on inflatables for an additional fee. We do have inflatables for the under 2 crowd and parents may join children 2 and under on the inflatables (possible fee may apply)

Q. What if I have more than the guest limit for my party package?
A. A total of 3 additional children can be added for a cost of $15/10 each. If a party exceeds your selected package size plus these 3 additional guests, you will need to upgrade to a larger package. Most party rooms can be expanded to accommodate a larger group. Please note that changes after the final headcount confirmation may cause delays in the correct quantity of food ordered or other add-ons.

Q. Are my guests required to sign a waiver?
A. A waiver must be completed for each child attending your party. For parents dropping off their children, we do have a party sign-in sheet with the waiver included. Children not being dropped off by their parent/guardian can bring a signed waiver, which can be downloaded here.
We are sorry, but… no waiver... no jumping… no exceptions.

Q. What should the kids wear?
A. Socks are required for every person who plays on the inflatables. If someone forgets their socks, don’t worry, we sell socks at our concession/gift counter. We recommend clothing that will cover the skin (long sleeves, pants, etc) for more effective sliding. Nylon type pants make the kids go extra fast down the slides. Any clothing that runs the risk of scratching/puncturing the inflatables should not be worn.

Q. Can Adults play on the inflatables?
A. YES! Adults are allowed to escort smaller children (less than 40 inches), for a fee, and are encouraged to assist their children in following the safety rules. Parents must wear socks and are also required to sign a waiver if they plan to participate on the inflatables.

Q. Can I order additional food/drinks for the adults?
A. Yes, you can place additional pizza and drink orders with us when you book the party or when we confirm the final headcount. You can also provide additional items from our concession area (please inquire about specific concession requests).

Q. Do you have balloons or ice cream?
A. Yes we have several additional party options available, including balloons and ice cream. All additional items are listed on the party package page. You can also purchase these and other items in our concession area or include them in your party package when speaking with your party planner. Simply let your party planner know what additional items you would like when making your initial reservation or at final headcount.

Q. Can I bring my own food?
A. You may bring the cake (don’t forget your candles and matches), but other outside food and beverages are not allowed.

Q. When do I place my food order?
A. You can place your food order when you make the reservation or at final head count. We need a final head count 72 hours prior to your party to ensure the food you’ve ordered is delivered on time. If you need to make adjustments after the final head count, please be aware that this could delay the delivery of food.

Q. What decorations can we bring?
A. You are free to bring in banners, hats, noise makers or other items that can be taken home (or easily cleaned up). We often have other parties scheduled after yours, so silly string, confetti, piñatas, bubbles, and streamers are not allowed as they delay the room being ready for the next party. A cleaning fee will be assessed for these types of decorations.